May 17, 2012

Built-in Calendars in CATSWeb for Task Management

When you use AssurX’s CATSWeb Enterprise Quality and Compliance Management system, you enter records and tasks such as:

  • Corrective Actions
  • Nonconformance Reports
  • Defects
  • Change Requests
  • Audits and Findings
  • Complaints
  • Training Tasks
  • and more

With each of these processes there is usually an associated ‘due date’ or ‘goal date’ and in the system your are automatically notified via email upon assignment and sent reminder emails when these dates are approaching. There is even auto escalation for items that are past due with notifications to management and even auto reassignments for critical items.

All of this functionality is aimed at improving

  • responsiveness
  • increasing customer satisfaction
  • reducing cycle times and
  • ensuring the tasks get completed on time — meaning in the end –  costs are reduced

To enhance this BUILT-IN functionality AssurX has added the Calendar Display part. The Calendar Display Part allows you view your quality and compliance records and tasks in a convenient calendar format. Each calendar can be set up to filter data on the fly. For example you can display your personal tasks or your department tasks. It comes with several viewing formats such as multi-month and calendars can be added to a users home page.

Calendar Display Part in CATSWEB

Calendar Display Part in CATSWeb

Calendars can link to any data source such as internal system data like queries and filters.  And like all system reports and graphs in CATSWeb, the source data can even be external such as from ERP and HR systems or Oracle and Microsoft databases. The Calendar display part also allows you to manage and display the corporate workdays and holidays.

It’s easy to set up a calendar.

  1. From the CATSWeb Manager – add the Calendar Display part and fill out the properties
  2. Select the data source whether it be from a query or even an external data set
  3. Add the Calendar to a user Dashboard – and you’re all set

So in combination with automatic email notifications, reminders and escalation, the Calendar Display Part is an easy way to give employees visibility to important upcoming events and help your company: improve responsiveness, increase customer satisfaction, reduce cycle times and ensuring the tasks get completed on time.

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Keystone Dental Takes Fixing Smiles Very Seriously

keystonelogoMore than 30 million Americans are missing some of their teeth in one or both jaws, and with a growing aging population, that’s estimated to grow substantially. According to the American Academy of Implant Dentistry, an estimated two in three Americans have one or more missing teeth, due to the increase in periodontal disease as the population ages.

Three million people have dental implants and that number is growing by 500,000 per year with an estimated market for implants to reach $1.3 billion by 2010.  Dental implants are permanent fixtures of titanium posts anchored in the jawbone and topped with a replacement tooth. The technology was initially developed in Europe over 30 years ago and the success rate is remarkably high: 97 percent success rate in lower implants and 91% success rate in the upper implants.

Keystone Dental, based in Burlington, MA, was founded in March 2006, and aspires to build a market leading global brand recognized within the dental community for its integrity, trust and commitment to improving the standard of care for patients and their quality of life.

Since then, they have rapidly grown into a diversely skilled, fast-moving team of professionals committed to providing excellent customer service and producing high-quality products and services.

Keystone’s business plan called for an electronic quality management system to be implemented as soon as possible. Being an extraordinarily high volume medical device manufacturer, Keystone’s new system would have to handle an equally large volume of electronic records per year.

According to Richard Jancsy, Manager of Quality Systems, “A critical success factor for us is to effectively and efficiently manage a significant volume of regulatory documentation; in a rigorous and compliant manner…you need a reliable and highly configurable system to meet that challenge.  That’s why we selected CATSWeb.”

Instead of using a manual, paper-based system that tediously captures data, the new electronic system has streamlined the process; it’s focused on capturing the essential and actionable information quickly.  The implementation activity allowed Keystone to critically re-evaluate their current manual complaint handling system and design a robust solution by leveraging CATSWeb’s flexible capability.

“CATSWeb can mirror the process in a way that we get to choose, and not the other way around,” added Jancsy. Keystone will integrate the CATSWeb quality system with Salesforce.com and their IFS ERP.  The first process rolling out is complaint handling and then CAPA, audits, training and change control during 2009.

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3P Partners Signs Alliance Agreement with AssurX

3plogo13P Partners, headquartered in Hilton Head Island, SC, and AssurX have signed an Alliance Agreement allowing 3P Partners to provide a more complete service offering to their clients by utilizing the Quality Management, Risk and Regulatory Compliance software that AssurX provides around the globe.

“There are several niche solutions and toolkit companies that only offer a fraction of the out of the box functionality provided by AssurX,” indicated Deb Shumar, President of 3P Partners.

3P Partners provides innovative approaches, services and solutions for improving operational and workplace performance. Their unique suite of methodologies and tools enriches what people do, the processes they utilize, and products they produce which are keys to creating the right results.

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