The Royal Bank of Scotland (RBS Group) is one of the top 10 banking groups in the US and a principal supplier of corporate finance and debt capital markets services, with retail banking franchises stretching from New England to the Midwest.
In 2005, Juel McQueen, Assistant Vice President, Compliance, and her team in quality assurance needed a solution to track all corrective actions, periodic reviews and verification documents. Since resources for IT were already stretched, they decided to pursue a solution that was available as SaaS (Software as a service). After researching numerous vendors, Ms. McQueen and her team selected CATSWeb OnDemand with the blessing of their IT department because it suited their needs for security, functionality and versatility. CATSWeb is hosted at a SAS 70 Type II certified facility.
Prior to CATSWeb, the QA department was using Microsoft Word and Excel and routing files by email to solve their corrective actions and sign off on documents. Some of these attachments ended up being accidentally deleted or overlooked. Now, instead of relying on file attachments in email, all users log into the CATSWeb system, view the tasks and documents assigned to them, and electronically sign off on them in a much more accurate and timely manner.
“AssurX helped me get started on the system with initial training, and now I do the necessary configuration changes myself,” said McQueen.
In addition to providing a centralized system for users, CATSWeb also generates executive reports for test results, findings and corrective actions.
